Terms + Conditions
Payment is due within 7 days of invoicing date. Please make cheques payable to Plumbtastic (Cornwall) Limited. Any invoice that remains unpaid by the 14th of the month following satisfactory completion date, or interim invoices will have interest at 3% PA over our bank’s (HSBC) base rate added to it from the date of the invoice. Interest will continue to be added monthly until the invoice is paid. All other work in progress will also cease and the work completed up to date charged to you. All parts, fitting and materials remain property of Plumbtastic (Cornwall) limited until invoice is paid. We reserve the right to delay work if any interim invoices remain unpaid. If payment is not received after 60 days of invoice a late payment charge of £25.00 + VAT will be incurred and the debt will be forwarded to a debt recovery agency.
As a friendly local company we must give you the following information. This information is in guidance with The Office of Fair Trading and Cornwall Council. This is required by law, if we sell you a product or a service at your home.
We accept payment by Debit Card over the phone or you can pay via Internet Bank Transfer. We regret that we can no longer accept payment by Credit Card.
We always endeavour to provide the best service and products for our customers. However, on rare occasions, we recognise that there may be times where our customers may not be completely satisfied. To ensure we are able to put things rights as soon as we can, please read our complaints procedure below and we will respond promptly to ensure complete satisfaction.
As soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out to our usual high standards. In the unlikely event there is anything you are not completely satisfied with, please contact us as soon as you can in order that we can rectify any problems as soon as possible. Either call us on 01209 315149 or write to us at Unit 14, Cardrew Trade Park South, Cardrew Way, Redruth, TR15 1SW, or email us at firstname.lastname@example.org and we aim to respond within 3 days of receiving your complaint and where possible, will provide you with a date to remedy any issues raised.
Where we are unable to resolve your complaint using our own complaints procedure, as a Which? Trusted trader we use Dispute Resolution Ombudsman for dispute resolution. In the unlikely event that we cannot remedy your complaint to your satisfaction you may wish to refer your complaint to them. If you wish to do so please contact Which? Trusted traders in the first instance on 0333 241 3209.